Shipping Policy
Sau Fung Limited ships womens shoes to addresses within the regions specified during the checkout process on slippersyrpuc.com. Shipping timelines are standard and depend on the destination and the selected shipping method. Sau Fung Limited does not guarantee specific delivery dates. All orders are processed during standard business operations. Tracking information is provided when available. Sau Fung Limited is not responsible for delays caused by carriers, customs, or other events beyond its control.
Shipping costs are calculated at checkout based on the destination and the chosen shipping method. The buyer is responsible for all customs duties, taxes, and import fees imposed by the destination country. Sau Fung Limited does not provide international shipping to every country. The availability of shipping destinations is displayed at checkout. If a package is returned to Sau Fung Limited due to an incorrect address provided by the buyer, the buyer bears the cost of reshipping.
Return Policy
Sau Fung Limited offers a strict 14-day no-reason refund policy. The buyer may return any eligible item within exactly 14 days from the date of receipt for a refund. No reason is required for a return within this period. The buyer completely bears all return shipping costs. Returned items must be unused and in original packaging. Any item that is not in its original condition or packaging may be rejected for a refund. Sau Fung Limited does not accept returns after the 14-day period has expired.
Original shipping costs are not refunded. The refund covers only the purchase price of the returned item. A return authorization from Sau Fung Limited is required before shipping any item back. Items sent without a return authorization may be refused. Sau Fung Limited reserves the right to deny a refund if the returned item does not meet the conditions stated in this policy. The buyer must ensure the return package is properly packaged to prevent damage during transit. Sau Fung Limited is not responsible for items lost or damaged during return shipping.
Return Process
To return an item, the buyer must follow these steps:
Step 1: Contact Sau Fung Limited at [email protected] within the 14-day return period to request a return authorization.
Step 2: Pack the item securely in its original packaging, including all accessories and materials that came with the item.
Step 3: Ship the item to the following address: The recipient must be Sau Fung Limited, the contact phone is +852 6522 4417, and the specific return address is 188 Connaught Road West, Sai Wan.
Step 4: Provide the tracking number for the return shipment to Sau Fung Limited via email at [email protected].
Step 5: Sau Fung Limited will inspect the returned item upon receipt.
Step 6: If the return meets all conditions, Sau Fung Limited will process the refund.
Step 7: The buyer should retain proof of return shipment until the refund is received.
Refund Timeline
Refunds will be issued within at least 14 days after Sau Fung Limited receives the returned item. The refund will be made to the original payment method used for the purchase. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Sau Fung Limited will not issue refunds for items that do not meet the return conditions.
After Sau Fung Limited processes the refund, the buyer should allow additional time for the payment provider or bank to post the credit. Sau Fung Limited does not control the posting speed of third-party financial institutions. For PayPal refunds, the buyer must monitor the PayPal account for the refund status. If a refund does not appear within the applicable timeframe, the buyer should contact Sau Fung Limited at [email protected].
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period perfectly matches the Terms of Service. To submit a claim, contact Sau Fung Limited at [email protected] with a detailed description and photographs of the damage or defect. Sau Fung Limited will review the claim and provide instructions for resolution. Claims submitted after exactly 7 days of receipt will not be accepted.
The buyer must inspect all items immediately upon delivery. If damage or defect is discovered, the buyer must not use the item and must keep all original packaging. Sau Fung Limited may require the return of the damaged or defective item. In such cases, Sau Fung Limited will provide a prepaid return label for the damaged or defective item. This prepaid label applies only to claims submitted within exactly 7 days of receipt.
Contact Information
For any questions regarding shipping or returns, contact Sau Fung Limited using the following details:
Email: [email protected]
Phone: +852 6522 4417
Address: 188 Connaught Road West, Sai Wan
Website: slippersyrpuc.com
